1. Information We Collect
Information you provide
- Account information: name, email address, phone number, password, role (student, preceptor, or school coordinator).
- Profile information: license number, license state, credentials, specialty, practice setting, city/state, years of experience, bio, and other profile fields you choose to fill in.
- Payment information: processed by Stripe. We do not store credit card numbers on our servers. We retain Stripe session IDs and payment timestamps.
- Messages: if you use Privacy Messaging, message content is stored on our servers to deliver the in-platform inbox experience.
Information from public sources
- NPI Registry (NPPES): we ingest publicly available provider data from the CMS National Plan and Provider Enumeration System, including NPI numbers, names, taxonomy classifications, and practice addresses.
- State licensing boards: we reference publicly available license verification pages (e.g. California DCA, Nursys QuickConfirm) to verify license status. We do not scrape or store bulk data from these sources beyond what is publicly searchable.
Information collected automatically
- Log data: IP address, browser type, pages visited, timestamps.
- Cookies: session cookies for authentication. We do not use third-party tracking cookies or advertising pixels.
2. How We Use Your Information
- To operate and improve the Platform
- To match students with preceptors based on program requirements
- To process payments via Stripe
- To send transactional emails (match notifications, password resets, messaging alerts)
- To verify license status using public data sources
- To respond to support requests
We do not sell your personal information to third parties. We do not use your data for advertising.
3. Information Sharing
We share your information only in these circumstances:
- With matched users: when a student and preceptor are matched, each party sees the other's profile information necessary for the clinical placement (name, credentials, practice location, contact info — or alias if Privacy Messaging is active).
- With school coordinators: school admins can see match status and student/preceptor pairings for their program.
- With Stripe: for payment processing.
- With email providers: for transactional email delivery (we use Brevo/SMTP relay).
- As required by law: in response to legal process or to protect rights and safety.
4. Privacy Messaging
Preceptors who activate Privacy Messaging receive a masked pn_ alias. Students see this alias instead of the preceptor's real email. Messages sent through the Platform are stored on our servers and are accessible only to the participants in the thread. We do not read, analyze, or share message content except as required by law or for the administrative support of the Platform.
5. Data Retention
We retain your account and profile data for as long as your account is active. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g. payment records for tax compliance).
6. Data Security
We use industry-standard security measures including HTTPS encryption, hashed passwords, CSRF protection, and access controls. No system is 100% secure — we cannot guarantee absolute security but we take reasonable measures to protect your data.
All user data is stored, processed, and handled on servers located in the United States.
7. Your Rights
You may:
- Access, update, or correct your profile information at any time through your account settings
- Request a copy of your personal data
- Request deletion of your account and personal data
- Opt out of non-essential communications
To exercise these rights, contact support@preceptor.network.
8. Children's Privacy
The Platform is not intended for users under 18. We do not knowingly collect data from minors. Due to the nature of clinical healthcare education, it is expected that all students and preceptors using the Platform are adults aged 18 or older. By creating an account, you confirm that you meet this age requirement.
9. Changes to This Policy
We may update this Privacy Policy at any time. We will post the updated version on this page with a new "Last updated" date.
10. Contact
Questions about this Privacy Policy? Email support@preceptor.network.